Shipping and Terms
All freight is F.O.B. Ontario, California. All freight charges and UPS are prepaid by RFC Wire Forms, INC. and added to the customer order, unless otherwise instructed by the customer. Customers who want to provide their UPS account number or have the product shipped freight collect must state that at the time of the order. All quoted freight charges are estimates only, based on a calculation of the total weight and freight class. The carrier may reclassify the freight class based primarily on a density calculation. This usually results in higher freight charges than originally estimated. RFC makes every effort to ensure all freight quotes are correct, but we are not responsible should the carrier reclassify the product or use a third party carrier. It is the responsibility of the customer to report damaged merchandise directly to the transportation company. This includes UPS and Federal Express shipments.
Orders cancelled within 72 hours of placing will receive a full credit or refund at the discretion of RFC management. Orders cancelled after 72 hours will be subject to cancellation charges.
RFC Wire Forms, INC. accepts Amex, Visa, Mastercard, cashiers check or personal/company checks. Personal/company checks are subject to a seven day “clearing” period. Credit cards are subject to a 3% processing fee. There is a $100.00 minimum order requirement. Credit items are offered infrequently, but a 50% deposit may be accepted on orders of $5,000.00 or more, with the balance payable before shipment. Sales tax will be added to orders shipped within California. All prices quoted are F.O.B. Ontario, California. Prices do not include freight or UPS charges.
All quantity discrepancies must be reported to your salesman within 10 days from the shipment date.
Workmanship is guaranteed 100%, but approval to return merchandise must first be obtained from an authorized representative of RFC Wire Forms, Inc. Merchandise delivered to the RFC facility without paper authorization will be refused. Full credit or replacement will be made as long as the merchandise is returned within 90 days after shipment date. Returns will be authorized based on coating flaws or workmanship. Claims for merchandised damaged in shipment is the responsibility of the receiving party.
Return requests for any reason other than workmanship claims are considered on a case by case basis, with the following conditions:
- The 90 day return period is met.
- The merchandise is not custom made.
- The merchandise is in good resalable condition.
- The merchandise is not chrome plated or a custom power coat.
- The return quantity is not a restocking burden.
Except for workmanship claims, return freight charges are the customer’s responsibility. Restocking charges are applicable. Credit will be applied to another purchase, providing the purchase is made within 90 days after issuance of credit. There are no cash refunds. Claims made after 90 days will not be considered valid.